Specialty coffee is hallmarked by its unwavering commitment to innovation – rooted in a value system prioritising unique, high-quality products. However, it could be argued that this is changing, and specialty coffee may now be moving backwards.
Loyal customers are the backbone of coffee shops around the world. Just a 5% increase in customer retention has been found to raise profits by 25-95%. It is no wonder that businesses work hard to ensure customers are made to feel valued. Coffee shop loyalty schemes are a way to retain regulars and entice more customers
From soaring prices to more robusta, Thomas Haigh of DRWakefield speaks to Jordan Montgomery about how to adequately prepare for what the coffee industry in 2050 could look like.
Jordan Montgomery speaks with Michał Sowiński of MAMAM Coffee about how arabica-robusta blends can help coffee shops combat the pressure of rising costs.
Jordan Montgomery speaks to coffee researcher Dr Robert McKeon Aloe about whether it is time to challenge long-held beliefs about the impact of espresso channelling on the final cup.
Jordan Montgomery speaks with Vladyslav Demonenko of Fjord Coffee Roasters about what the fourth wave of coffee will look like – and whether it is heading in the right direction.
Jordan Montgomery speaks with Pret A Manger’s Coffee Develop Manager, Stephen Welch, to understand how automation has helped the brand expand beyond UK borders.
Jordan Montgomery speaks with Alexander Nagy about the effects of inflation – and how it may impede the premiumisation of coffee across the globe.
Jordan Montgomery speaks with Emily Pegler of Rave Coffee and specialty coffee importer Cole Torode about the growing opportunities of a coffee market without the caffeine.
Jordan Montgomery speaks with Gio Hidalgo of Latitud 0° and Will Frith of Building Coffee about why pitching arabica against robusta is a false dichotomy.
